Our casino review methodology relies heavily on player complaints, seeing as they give us valuable information about the issues experienced by players and the casinos' way of resolving them.

Sorry to hear about this situation. You can send us a letter to [email protected] with the subject "CasinoGuru Review". Tell us an email address from your account and maybe more details about difficulties you've met. We'll try to find where was the problem.

The player from Norway had been waiting for a withdrawal for seven weeks. The casino claimed the money had been sent, but the withdrawal was still visible in his account, and the support told him the money was 'coming soon'.

Ведь для спортаАксессуарыГоловные уборыОчкиОбувьБотинкиБутсыКедыКроссовкиМокасины в свой черед ЭспадрильиСандалииСланцы и акваобувьОдеждаБрюкиКуртки также жилетыНижнее белье равным образом носкиПлавки также шорты для плаванияСвитеры Спортивные костюмыТермобельеТолстовкиФутболки как и полоШортыЭкипировкаАксессуары для плаванияДругая экипировка

The player from Greece claimed his bonus winnings were not supposed to be reduced as he received incorrect information from the casino support but the information in the casino's T&Cs was correct.

After the complaint had been raised, the player reported having received her winnings without any communication via email. Consequently, we had marked the complaint as 'resolved'.

The player from Germany has requested a withdrawal just a few days ago. It has been pending since due to ongoing account verification. Player’s complaint has been resolved successfully.

We advised the player to wait up to 14 days for the withdrawal to be processed. The player later confirmed the withdrawal had been received. The complaint was marked as resolved.

The player from Romania had submitted a withdrawal request less than two weeks before contacting us. Winnings hadn't been obtained up to that day. The player had issues with the withdrawal of 2000 RON, which had been marked as paid but not received.

Вторая жалоба связана с коэффициентами, которые отдельным игрокам внезапно режут под корень – попутно отключая для таких игроков все бонусы.

The player from Greece believes his account might be blocked by mistake. The player later confirmed that the withdrawal was processed successfully, therefore we marked this complaint as resolved.

The player from Poland had requested a withdrawal prior to submitting this complaint. Unfortunately, their winnings перейти hadn't been received at that time. The player's account was blocked and withdrawals were rejected 9 days after the withdrawal request. After the player submitted a complaint, the casino unblocked the account and allowed partial withdrawal, but the player claimed that there was still an outstanding balance.

Основная аудитория сайта – из СНГ, в Западной Европе вдобавок других регионах БК известна слабо.

The player from Bulgaria had encountered issues with his withdrawal requests at an online casino. Despite having verified his profile, his withdrawal requests had been repeatedly rejected without explanation. He had attempted to withdraw his winnings through various means, including three different bank accounts, but all attempts were unsuccessful.